Overview

Headquarters: Sydney

URL: https://www.carnextdoor.com.au/careers

Role Type: Long term contract (8-hour rotating shifts)
Location: Currently 100% home-based – Cebu, Philippines
Salary Range: PHP21,000 – PHP27,000 (Contract rate – all inclusive of benefits)

About Us

We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.

Our fast growth and market position has been recently recognised by:
  • 2014- Green Lifestyle Awards, winner – transport company
  • 2017 – Westpac Businesses of Tomorrow, top 200 winner
  • 2018 – SmartCompany Smart 50, 5th place
  • 2018 – Service Innovation Awards, Finalist
  • 2019 – Australian Growth Company Awards, winner – Company to watch
  • 2019 – Deloitte Technology Fast50

About the role
We are looking for a Virtual Operator to join our processing team, assisting with applications processing, and entering customer data into our systems. This role will operate out of Cebu, however will be 100% home-based. 

In this role you will be responsible for the following:
  • Processing membership applications within the allocated time frames
  • Assigning and collecting customer payments
  • Replying to customers when processing driving infringements
  • Ensuring all support tickets and internal emails are replied to and actioned within the allocated time frame
  • Completing various tasks (e.g. crediting of customers, backing up of data, fuel card ordering) within an allocated time frame. 
  • Additional various tasks where required

What you’ll bring:
  • At least 2* years of experience working as a virtual operator, supporting a company based overseas
  • Good written and verbal English communication skills
  • Mid-level proficiency in navigating Apple or Windows-based operating systems
  • Mid-level proficiency in Microsoft Word and Excel (or its Google equivalents)
  • Strong ability to read and follow written instructions for completing tasks
  • Strong ability to learn new tasks and software applications
  • Amenable to work in rotating shifts

Other benefits of working for Car Next Door:
  • Initially, 100% Remote working with potential to move into a shared space (if desired) in future
  • Mentoring and development by experienced customer service professionals
  • Career growth opportunities within scaling teams
  • Employee engagement activities
  • Working for an Australian company doing amazing things for the community and our environment
Please Note: We will be taking a short break between 24 December 2020 and 4 January 2021, so please note, you may not get a response from us until we return. 

To apply: https://weworkremotely.com/remote-jobs/car-next-door-virtual-administration-support-cebu-home-based