Overview

We are seeking a Care Pro Hiring Associate to own the end-to-end hiring of Care Pros across multiple markets. This role supports a high volume of candidates once they have applied to Honor and helps them navigate accepting their offer all the way through onboarding task completion.  We have ambitious weekly hiring targets that exist to meet the high demand of clients in need of excellent care. This person is responsible for evaluating and building rapport with candidates, effectively and persuasively conveying the benefits of Honor, providing tech support, and ensuring accurate and timely completion of all compliance documentation and onboarding paperwork. The role is also responsible for ensuring Care Pro candidates smoothly navigate a tech-centric, highly self-service, hiring process, where speed to hire and conversion rate are critical.

This is an individual contributor role who reports into a Care Pro Hiring manager. 

Responsibilities: 

  • Call candidates to discuss the Care Pro role and Honor benefits, ensuring they understand the hiring process, and guide them through accepting their offer 
  • Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate
  • Review and make a final pass / fail evaluation on a subset of video interviews 
  • Conduct phone screens for candidates who are unable to complete the video interview process
  • Provide tech support and answer questions about onboarding paperwork and compliance items, ensuring accuracy and timely completion
  • Participate in various pilots at any given time that test new ways of doing the work; for example, how we assess skills, how we generate referrals, etc 
  • Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets

About you:

You are a quick learner, who is flexible, adaptable, and able to autonomously prioritize work in order to meet the “bigger picture” outcome. You are a people person who connects easily and authentically with individuals from all walks of life. Additionally, you have an aptitude for technology and are able to provide seamless tech support that results in a swift resolution for each candidate. You are a critical thinker with excellent judgment and a basic understanding of fair employment practices. Lastly, attention to detail and great communication are essential in this role.

Requirements:

  • High School Diploma or GED
  • 2+ years experience in similar or related role

Preferred Skills

Sales, communication, customer service, recruiting, onboarding