Overview

Headquarters: Toronto, Ontario, Canada

URL: https://contentfly.com/

ContentFly (YC W21) is building “the” AI-driven platform for producing great content. We’re a team of top performers from world-class companies, backed by Khosla Ventures, YCombinator & other top-tier investors. We’re one of the fastest-growing Series A companies in the world, scaling from $300k to $3.5m in ARR in less than a year. We continue to grow at 25% MoM.Boasting a world-class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.

Requirements

  • Project coordination and client-facing experience
  • Well-organized, efficient, empathetic, and analytical
  • Willing to work North American, Eastern Timezone Hours
  • Big plus if you have:
    • Knowledge of (content) marketing or content writing
    • Proficiency in tools such as Intercom, Hubspot, and Zapier
    • Project management certifications such as PMP

Responsibilities

  • You’ll collaborate cross-functionally within the Customer Experience team:
    • Work with our Customer Success Managers to provide updates related to clients’ jobs, improvements, feedback, and resolve questions
    • Work with our Editorial team to provide updates related to writers, performance, and flag issues and opportunities as needed
    • Work with our Product team to optimize our marketplace and flag any issues and opportunities
    • Coordinating project schedules, resources, and information
    • Identify, analyze, and flag issues and opportunities to relevant teams at Contentfly
    • Identify and analyze trends, patterns, threats, and opportunities
    • Take part in different cross-functional initiatives to optimize our workflows, operations, and project coordination
  • You’ll handle the day-to-day operations of our marketplace, including:
    • Working with the Editorial and Customer Success teams to review and optimize customer briefs
    • Managing content projects and ensuring content reaches our clients in time
    • Communicating with writers and providing support for timely delivery
    • Facilitating writer – Customer Success Manager communication, and directly communicating with clients if needed
    • Managing our content queue and assigning appropriate writers
    • Managing risks and changes
    • Take ownership of our marketplace’s processes and employ critical and holistic thinking to optimize them

Benefits

  • Above market salary + options
  • Unlimited vacation/PTO
  • Fully remote & distributed
  • Free laptop + home office budget
  • Physical + mental health budgets
  • We’ll fly you around the world multiple times a year to hang out with the team in interesting places

At Contentfly, we celebrate unique perspectives and non traditional backgrounds. Most of our success has come from bringing together a unique mix of employees that have helped us cultivate a thriving culture, build a great product, and give back to our community. Contentfly is proud to be an equal opportunity workplace.

To apply: https://weworkremotely.com/remote-jobs/contentfly-marketplace-project-coordinator-north-america-eastern