Overview

Role Title: Customer Service AdvisorSalary: £19,760 (pro rata)Hours:  20 hours per week, 4pm to 8pm Monday to Friday & 9am to 2pm weekendsLocation: Work from homeStart Date: 17th May 2021 Hello, we’re Utility Warehouse You probably won’t have heard much about us, but we’re one of the UK’s biggest, home-grown success stories of the last 20 years. We’re a FTSE 250 business and knocking on the door of £1 billion in annual revenue. We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.And we know we’re onto something – we have been Which? awarded for 10 years running – but we’re only just getting started…Want a sneak peak into what it’s like to work for us?https://vimeo.com/showcase/6052297/video/341298006About the roleYou will work from home alongside the General call centre that takes inbound calls and emails from our telecoms customers. Customers can contact with a wide variety of queries; from a change to details to needing financial support with their bills. Customer calls will be diverted through to you using an online system. You’ll need a dedicated workspace while taking calls in order to provide a professional service to our customers. This isn’t a role for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue is resolved. ResponsibilitiesYou’ll be the first point of contact and support for our customers’ queriesYou’ll do everything you can to solve our customer’s query the first time.  You’ll work towards a number of KPIs such as average call handling time, customer satisfaction and call transfer rates Who we’re looking for We are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue. Customer service experienceA great listener who remains calm under pressureYou love working in a fast-paced and changing environmentYou are motivated by KPIs and value feedback You’re known for being supportive and patient You have a dedicated work space with a secure internet connection Don’t forget though, you’ll need to be eligible to live and work in the UK.What you’ll need We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload.A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household membersThe perks of working for us! As an award-winning FTSE 250 company we offer stability, recognition and career progression. In addition to your annual salary and bonus, you’ll also benefit from 25 days’ holiday (plus bank holidays), a pension scheme and share options. A starting salary of £19,760 pro rata  and the opportunity for salary increases as you gain knowledge33 days of holiday including bank holidays ( pro rata) – We are open 10am to 4pm on Bank Holidays. Full equipment providedPension scheme and other great benefits such as our share schemeFull remote IT supportTwo weeks of intensive virtual training and onboarding enabling you to be fully competent in your role within three weeksIf you think this could be the role for you or want to be part of UW’s growth, apply now.