Overview

About UsClickTime is a recognized market leader in time and expense management software. Every hour of every day, ClickTime’s SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. ClickTime has grown to 40+ people currently working 100% remotely – all profitably and without any outside investment – and is excited to jump into the next stage of company growth.About the RoleWe are industry leaders in the time management space largely due to our outstanding customer service. Because of our detailed product knowledge, our desire for our customers to be successful, and our continued investment in customer relationships, we’ve earned a reputation as a best-in-class software provider.As our Customer Support Manager, you’ll be the torchbearer for continuing that line of excellence. You’ll not only delight customers with the service they’ve come to expect, but lead a team to do the same. Along the way, you’ll improve workflow, serve as an evangelist for customer support across the organization, and help the team reach key customer service KPIs. This is a great opportunity to grow your management skills, shape and grow a distributed team, and create an impact at a time of critical growth.While our headquarters are based in San Francisco, we are considering all candidates based in the United States who are willing to work Pacific hours.ClickTime provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.