At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. We’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!
The Ordering Web engineering team at Olo, part of the larger Ordering User Experience Group, is responsible for creating, enhancing, and maintaining all of the web UIs that enable a digital ordering capability for restaurant brands. Through our white labeled (and sometimes custom) web solutions, our customers are able to expose a unified, feature rich-experience to their consumers.
As Engineering Manager for the Order Web team, you will work closely with a team of talented engineers, product management and design, to research, plan and define new projects and features, as you take business priorities and translate them into viable technical solutions. By adhering to Agile methodologies, managing projects, setting project expectations, meeting 1-on-1 with your engineers and providing mentorship, support and feedback, you will help develop and align the team’s vision, guide their execution, remove impediments, and coach the team to grow both their skills and impactfulness and deliver quality solutions. You will foster a culture of collaboration, communication, accountability, skill sharing, belonging, mutual respect, and curiosity. In addition, you should be encouraging a production mindset, pushing for the best user experience, performance, and compliance as possible. Your curiosity about the system will drive you to learn more every day as you dig into a new domain to uncover details. You will also be keeping up with technology trends and constantly pushing to keep the team to constantly improve.
We expect our Engineering Managers to be seasoned engineers with the technical experience to both guide and challenge their teams. As a servant leader, your focus will be on facilitating strong team outcomes, hiring and developing engineering talent, and ensuring that we are delivering exceptional products and services to our customers. While your primary focus will not be one of designing and developing software, we expect our engineering managers to have a strong software development foundation to be able to effectively guide their teams. As such we expect you to have demonstrable experience in software development that spans architecture and design, coding, quality best practices, and production operational concerns.
Our technology stack is rooted in .NET and SQL Server running in an AWS infrastructure, with front-end frameworks centering around Ember or React, and we leverage modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Datadog, and Sumo Logic, as well as heavy use of OSS.
This is a full-time position. Candidates may work at Olo’s headquarters in New York City’s Financial District, or remotely from anywhere in the U.S. In fact, more than 75% of our engineering team is remote!
- A passion for computing that extends beyond work
- At least 8 years of software development experience with a progression to a senior technical level
- At least 2 years of engineering management experience under an Agile operational model
- Experience creating rich UIs and understanding of best practices.
- Understanding of ADA and compliance issues as they relate to creating UIs.
- Demonstrated ability to build and mentor a high performance team while seeking continuous improvement
- Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)
- Experience managing distributed teams consisting largely of remote engineers
- BS degree in a technical field of study, or equivalent practical experience
- Excellent English writing and verbal communication skills
- Legal right to work in the U.S.
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform across 70,000 locations for over 300 brands, such as Applebee’s, Checkers & Rally’s, Cheesecake Factory, Chili’s, Dairy Queen, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Portillo’s Hot Dogs, Shake Shack, sweetgreen, Wingstop, and more. Learn more at www.olo.com.
Olo is located on the 82nd floor of One World Trade Center. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients’ menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.
Olo’s office is located at One World Trade Center in Manhattan. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients’ menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.
We encourage you to apply!
At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.
Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!