As a Partner Operations Associate on the Partner Operations team at PagerDuty, you will work cross-functionally with the Sales, Partner, Marketing, Finance and Legal teams in all regions to streamline our Partner Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.

The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. Software-as-a-service or other subscription based work experience will be helpful.


  • Quickly become an expert and global front-line support for sales systems and data, especially Salesforce.com specific to all Partner related activities
  • Intake & triage of Partner Operations SFDC Queue 
  • Support, maintain and continuously improve our Partner processes
  • Drive special projects in data quality assurance across key areas of our sales team which includes documenting specific processes and enabling the Partner team and beyond
  • Work with our Partner team to identify and explore opportunities for sales process improvements and help drive enablement efforts as it relates our Partner deal workflow
  • Support our Partner Ecosystem from onboarding new partners to closing deals
  • Liason for AWS related to deals, projects and data sharing
  • Ad-hoc analyses as required by Partner or Partner Operations leadership


  • BS/BA Degree or a minimum of 2 years of corporate experience 
  • Proficiency in Google Sheets/Excel
  • Effective, clear, and concise communication skills, verbal and written
  • Proven Self Starter
  • Ability to effectively multitask and prioritize in a dynamic environment
  • Attention to details, follow through and strong analytical thinking
  • High level of integrity & dependability with strong sense of urgency
  • Ability to operate in “hyper-growth environment” with moderate supervision
  • Experience with Salesforce.com is preferred
  • Experience working specifically with Partner Operations is preferred
  • Experience working for a SaaS company is highly preferred
  • advanced level of English