Overview

Headquarters: Remote

URL: https://power.trade

About the Role
We’re building a best-in-class support team, and we’re looking for driven customer support professionals to help make sure that our users have an effortless experience getting their problems solved with as little fuss as possible.

Job Duties

  • Become an expert at using the PowerTrade platform
  • Be the empathetic face of the company to our customers
  • Answer inbound email and live chat queries regarding PowerTrade, and our products and services
  • Perform customer support and basic technical support in response to escalations pertaining to PowerTrade products and services
  • Collaborate with other groups in the company to identify and deliver solutions to customer pain
  • Create and maintain knowledge articles in the knowledge base in multiple languages
  • Use problem-solving abilities to identify emergent customer issues to share with the larger team
  • Perform first-line account verification and help make the KYC process as painless as possible
Must Have
  • Native language proficiency and cultural familiarity for the Japanese or Korean markets
  • Business proficiency in English
  • Empathy for others
  • Superb communication skills
  • Dogged determination to find solutions to customers’ problems 
  • Willingness to learn 
  • Ability to work remotely with light supervision 
Nice to Have
  • At least 2 years’ experience in either technical support or customer support in a Financial Services or Fintech company
  • Basic cryptocurrency trading knowledge and/or knowledge about spot, options, and futures trading
  • Familiarity with Zendesk or similar support platforms
  • Experience with localization work
  • Experience with DeFi investment
  • Enthusiast or hobbyist interest in the emerging blockchain industry

For Japanese Speaking please go to this link: https://jobs.lever.co/powertrade/457a97e9-1c3c-45d2-b66c-eadcc88bc435

For Korean Speaking please go to this link: https://jobs.lever.co/powertrade/cb3a642e-4987-44f8-99ea-e9b4fa501afd

To apply: https://weworkremotely.com/remote-jobs/powertrade-customer-experience-specialist-japanese-or-korean-speaking-for-japan-korea-market-contract