Position: Product Customer Support Specialist

Location: Warsaw, IN – open to remote candidates

Contract Length: Through 2021, and renew afterwards

Rate: Based on experience

Specific Job Responsibilities:

  • Serve as first point of contact on solution-specific inquiries by utilizing product documents. Become familiar with company web sites and applications available for health care professionals and patients.
  • Process new customer registrations and update/maintain existing customer portals
  • Organize and keep track of a large number of documents for each customer.Direct collaboration with all internal production departments, development engineers and marketing managers.
  • Provide web and mobile application navigational support for customers and patients.

Job Skills/Requirements

  • Minimum of 3 yearsin customer-facing role (External and internal).
  • Bachelor’s degree required.
  • Experience and/or managing customer phone calls, emails, including technical support.
  • Ability to take initiative to improve processes and work with limited supervision.
  • Strong verbal and written communication skills.
  • Analytical and active listening skills that will lead to correct pathways to solve problems and offer solutions.
  • Strong interpersonal skills with experience working in team-oriented project groups.
  • Maintain a schedule of deadlines and tasks and possess the ability to prioritize effectively.
  • Experience with Customer Relationship Management (CRM) software and tools preferred.
  • Demonstrates high level of competency with Excel, Word, Outlook, Access, TEAMS, and PowerPoint

Sthree US is acting as an Employment Business in relation to this vacancy.