Overview

About UsResilience Cyber Insurance Solutions is a rapidly growing cyber MGA. No other MGA has the unique mix of team, technology, and Tier 1/A+ backing that serves the middle market today.We are proud to be backed by Intact Insurance Specialty Solutions and venture capital firms including  Lightspeed Venture Partners and Founders Fund. Our policies are available exclusively through a limited distribution network to cover middle market risks and is the only MGA with a patented approach to analyze cybe rrisk providing tailored security services.At Resilience, the mission is personal and underpins our services from holistic insurance coverage at bind, to loss mitigation services post-bind to custom, on-going security assessment throughout the lifecycle of the policy. For more information, go to resilienceinsurance.com/security .Summary The Cyber HMO Sales Operations Support Administrator is responsible for supporting all sales operations activities, including fulfillment, and ongoing maintenance of sales systems such as CRM. Those activities include sales orders, quotes, sales processing, and bookings. This person will be responsible for maintaining the CRM (HubSpot) throughout the sales cycle.ResponsibilitiesSupport all stages of the sales cycle, as directed by the VP of Cyber HMO Sales, including but not limited to:- Creating, processing quotes and proposals – Updating contracts and statements of work- Filling sales orders by scheduling meetings, creating necessary paperwork- Updating invoicesSupport sales teams as requested to ensure all sales objectives are met in a timely fashionMaintain CRM data on an ongoing basisWork with sales management to facilitate sales process improvement by:- Creating ad hoc reports- Updating established reports- Identifying opportunities for improvement in processes for automation or other updates and implementing Perform other administrative duties as requested Education and ExperienceCollege degree preferredData reporting experienceExperience with CRM tools, specifically HubSpotExcellent written and verbal communication skillsPrevious customer service/IT experienceExperience creating proposals in PowerPoint and GoogleDocsAccommodations and AccessibilityWe want to ensure you’re able to perform as well as possible in your onsite interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We’ll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: Kait McKee, kait@resilienceinsurance.com .