Headquarters: Nassau Bahamas

URL: https://scanz.com

Scanz is a leading SaaS Trader Terminal that provides a suite of real-time trading tools to help traders and investors identify live trading opportunities in the US stock market. We are dedicated to offering our users – from trading pros to absolute beginners – an intuitive and efficient trading experience.
  • Act as the primary point of contact for end users, addressing their inquiries, concerns, and technical issues related to Scanz software 
  • Offer guidance and support for software features and functions, ensuring customers can maximize the platform’s potential. 
  • Develop and maintain strong relationships with customers, fostering trust and loyalty. 
  • Gather user feedback to help inform future improvements and enhancements to the Scanz platform. 
  • Collaborate with the product and development teams to share customer insights and contribute to the ongoing improvement of the software. 
  • Assist in creating support materials, such as user guides, video tutorials, and FAQs. 
  • Stay up-to-date on industry trends, market conditions, and Scanz software updates to better serve customers. 
  • 3 years of experience in customer support or a similar customer-facing role. 
  • Strong knowledge of the stock market and trading principles. 
  • Excellent communication, writing, and interpersonal skills, with a customer-centric mindset. 
  • Problem-solving abilities and a desire to find solutions to customer issues. 
  • Familiarity with trading platforms and technical troubleshooting. 
  • Ability to work independently and collaborate effectively with cross-functional teams. 

To apply: https://weworkremotely.com/remote-jobs/scanz-day-trading-saas-client-support-specialist