Overview

 

SHOULD YOU ACCEPT THIS CHALLENGE…

As Senior Manager of CX Product Management, you will lead all aspects of Product Management for Pure’s fast-growing professional services and solutions portfolio.  Professional Services are a key part of helping customers to quickly realize the full value of Pure’s Modern Data Experience and a major component to achieving world-class customer NPS scores!

You’ll work closely with the Pure Customer Experience (CX) team, customers, sales leadership, and our partner organization to set the strategic direction for Pure’s industry-leading services portfolio.

  • Collaborate with the Professional Services Delivery team and lead a professional services product portfolio strategy including roadmap, value differentiation, and competitiveness along with ensuring operational excellence and readiness for launch.
  • Assess the competitive and market landscape and accurately predict trends
  • ​​Masterfully execute plans to drive awareness, value messaging, competitiveness, and operational excellence around all professional services.
  • Design, develop, and test innovative pricing models and build the foundational standard work necessary to effectively commercialize and operationalize.
  • Develop formal mechanisms to capture ongoing customer and field feedback on our professional services and incorporate learnings into the formal product roadmap.
  • Develop a business case to justify investments that show financial ROI to formally create professional services products.
  • Collaborate with go-to-market teams, services delivery teams, and product teams to expand the services portfolio around Pure’s Modern Data Experience.
  • Lead the definition, pricing, packaging, and route to market decisions that shape a compelling services roadmap focused on customer outcomes.
  • Own business stakeholder buy-in on roadmap direction, be a trusted strategic adviser for the Pure executive team.

 

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

  • 8 years of services, solution, or product management experience.
  • Ability to communicate persuasively, develop and deliver data-driven presentations to a wide variety of internal and external audiences.
  • Demonstrated experience successfully working in a matrixed environment.
  • Strong analytical, problem-solving, and process skills.
  • We are a high-growth company – you will need to be able to manage multiple complex tasks simultaneously.
  • Creative thinker who loves to innovate, influence, and execute.
  • Ability to travel and willingness to work flexible hours to accommodate the needs of customers and sales teams
  • Experience working with as-a-service and recurring revenue models is a plus
  • Channel partner experience a plus
  • MBA preferred but not required

 

 

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