Overview

As Jeeng’s Solutions Support Engineer, you will help Jeeng maintain a top of the line customer service by a quick turnaround time of technical problem-solving!

Technical Support Lead Responsibilities:

  • Own and facilitate resolutions of customer inquiries by liaising with product, QA, and other departments.
  • Serve as primary Tier 2 Engineering Support contact
  • First engineering escalation path when CSMs or Sales need support with client questions or issues regarding Jeeng monetization services.
  • Expand and maintain the Jeeng customer-facing knowledge base
  • Own a list of product requirements/requests from clients and sales to be shared with product on a regular basis to provide tech and product feature requests from clients
  • Training other members of the sales team on the technical aspects of the company’s products and services.

Requirements:

  • A minimum of 5 years experience providing software engineering support
  • Experience with HTML / CSS / JavaScript
  • Jira Tickets, Hubspot Tickets, or similar ticketing systems management experience
  • Experience with SQL / other database languages
  • Excellent listening, written, and verbal communication skills
  • Proven ability to engage and interact with internal teams to drive the process of resolving client issues.
  • Ad Tech experience – optional