Headquarters: San Jose, CA
SpicyHR is an HR platform that allows companies to make their hiring process efficient. We are backed by Pioneer (Marc Andreessen and Stripe).
We are looking for a dedicated and dynamic Customer Success Manager to join our growing team. This role offers the opportunity to build and maintain relationships with clients, identify new business opportunities, and ensure the highest levels of customer satisfaction.
- Building and nurturing client relationships to ensure customer satisfaction.
- Identifying growth opportunities within existing customer base.
- Resolving customer issues in a timely and effective manner.
- Collaborating with cross-functional teams to achieve company growth goals.
- Ensuring customer feedback is communicated internally to enable ongoing improvement of products and services.
- Excellent communication and negotiation skills.
- Experience in customer service or similar client-facing roles.
- Knowledge of CRM software.
- Understanding of customer satisfaction metrics and strategies.
- Client-centric mindset with excellent problem-solving abilities.
- Strong presentation abilities.
- Familiarity with the industry the startup operates in (ideal).
- Bachelor’s degree (preferred).