Headquarters: Lanham, Maryland, United States
We are looking for an additional Customer Chat Specialist to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!
- Answer inbound phone calls and respond to email inquiries
- Perform outbound calls with existing customers
- Create service tickets and schedule appointments accurately
- Review customer account information.
- Strong English verbal and written communication skills
- Attention to detail and accuracy a must
- Excellent email handling skills
- Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
- Must be able to multi-task
- Solid sales acumen
- Minimum typing skills of 30 words per minute
- Determination to succeed
- Personal accountability is a necessity
- Contact Center background preferred
- Bilingual (Spanish) is a plus.