Overview

Headquarters: Lanham, Maryland, United States

URL: https://www.vesta.org

We are looking for an additional Customer Chat Specialist to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!

Responsibilities

  • Answer inbound phone calls and respond to email inquiries
  • Perform outbound calls with existing customers
  • Create service tickets and schedule appointments accurately
  • Review customer account information.

Requirements

  • Strong English verbal and written communication skills
  • Attention to detail and accuracy a must
  • Excellent email handling skills
  • Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
  • Must be able to multi-task
  • Solid sales acumen
  • Minimum typing skills of 30 words per minute
  • Determination to succeed
  • Personal accountability is a necessity
  • Contact Center background preferred
  • Bilingual (Spanish) is a plus.

To apply: https://weworkremotely.com/remote-jobs/vesta-inc-customer-chat-specialist