Overview

About Neo4j:Neo4j is the leader in graph database technology. As the world’s most widely deployed graph database, we help global brands – including Comcast, NASA, UBS and Volvo – to reveal and predict how people, processes and systems are interrelated. Using this relationships-first approach, applications built using Neo4j tackle connected data challenges such as analytics and artificial intelligence, fraud detection, real-time recommendations and knowledge graphs.Our Vision: At Neo4j, we have always strived to help the world make sense of data.  As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.Job Profile:As VP of Global Customer Support, you will help optimize and manage our global Support organization that provides exceptional experiences for Neo4j customers and partners worldwide. You will have successfully led global technical support organizations for enterprise software product companies, and are an innovative problem solver who is dependable, committed, and passionate about customer support. You will report to the VP of Global Services and work closely with Engineering, Product Management, Cloud Operations, and the Field organizations to collaborate and drive the adoption of the world’s leading Graph Database both Neo4j Enterprise (on-premises) as well as Neo4j Aura Enterprise (DBaaS). You will lead and grow a team of Support Engineers based in the US, UK, China, Israel, Canada, and India.Why Join Neo4j?Neo4j is among the 20 most popular databases in the world and the clear leader in the rapidly emerging Graph Data Platform category. We’re well funded and have an experienced management team focused on how organizations should apply data to solve challenging problems for decades to come. We have customers in every industry across the globe, and we build technology that has a proven product/market fit. Joining our team is an opportunity to define the future of data, analytics and automation.We offer a competitive salary and benefits, engaging virtual events and a welcoming team. You will love your co-workers!Neo4j is a privately held company with our U.S. headquarters in San Mateo, California. We have employees located all over the world, from Thailand to Canada, many of whom work remotely, and we have offices in Sweden (Malmo and Stockholm), the UK (London) and Germany (Munich).  More information at www.neo4j.com.Neo4j Values:Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:We value relationshipsWe focus on user successWe thrive in a culture that is open and inclusiveWe assume positive intentWe welcome intellectually honest discussionsWe deliver on our commitmentsDiversity, Equity and Inclusion at Neo4j:At Neo4j, we value relationships and that involves building an environment where everyone feels like they belong. We believe strong relationships involve being accountable, bringing our whole selves to work, valuing intellectually honest discussions and being receptive to new ideas and perspectives. One of our central goals is to provide an inclusive, diverse and equitable workplace for everyone to develop their potential and have a positive, career-defining experience.Are you intrigued by this role? We encourage you to apply even if you don’t 100% fit the qualifications above. Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j’s recruitment process to understand how we will handle the personal data that you provide.