About Maple
Maple transforms institutional lending, leveraging innovative technology to empower lending markets.
Our goal is to be the most reliable lender in the global financial system, distinguished by our commitment to superior user experience and transparency. At Maple, we embody a culture of ownership, relentless execution, and unwavering commitment to our customers, partners and team.
Founded in 2019, Maple has grown to become the leading institutional lender across crypto markets having originated >$3bn in loans to date. The team has built a dynamic and innovative product that leverages the benefits of blockchain and smart contract technology with an intuitive and feature rich application.
The Team
Today the Maple team is 20+ strong, with exceptional backgrounds across tech, finance and defi. Team profiles are shared on our site here!
The Role
The Operations Analyst role calls for a finance and/or fintech professional who is highly motivated, possesses strong analytical skills, has keen attention to details, and thrives in a fast-paced, dynamic environment.
Ideally, the successful candidate should have 1-3 years experience in sales/loans operations and/or user onboarding, with a preference for experience in a digital asset or traditional finance institution. In previous roles, the top candidates will have likely contributed to the origination and lifecycle management of loans, onboarding of users and customer success.
The Opportunity
You’ll join an existing team of three other operations colleagues who all have experience in traditional finance, consulting and fintech financial services. As a part of the broader operations team, you will play an integral role in managing the loan book, user onboarding and customer success on both the borrower and lender side. In this role you will be required to communicate confidently in client-facing interactions as well as collaborate cross-functionally within the Maple team to coordinate processes and actively grow the Maple platform. You will also be comfortable with working autonomously, preparing loan operations, assisting the capital markets team in pipeline management, improving operations and managing the customer life cycle from onboarding to deposited and beyond.


  • Manage the lifecycle of a loan including issuance, (re-)payments, collateral and documentation.
  • Monitor loan book performance, including payment schedules, risk parameters, collateral health, and potential defaults.
  • Conduct a comprehensive KYC/AML review for new and existing users and prepare and maintain accurate KYC records.
  • Be the point of contact for lenders, borrowers and pool delegates to ensure their success as Maple users during onboarding and beyond.
  • Support the capital markets team in sales operations by conducting activities that include pipeline management, running meetings, doing data analysis and other ad-hoc sales related activities.


  • 1-3 years experience in sales/loan operations and/or user onboarding in the financial services industry.
  • Understanding of loan operations, KYC/AML onboarding, data analysis and customer success.
  • Passion for the digital asset and fintech industries with conviction in what Maple is building.
  • Strong business instincts, results oriented, and a track record hitting and exceeding goals.
  • Strong verbal and written communication skills, communicate with a high degree of clarity and effectiveness
  • Proficient in excel, powerpoint and other financial tools.

What's in it for you

  • Base salary paid in your choice of crypto (USDC) or local fiat currency, plus performance-based component;
  • MPL token allocation, giving you a stake in Maple’s long term success
  • Unlimited paid time off (PTO)
  • Fully remote and flexible working giving you the autonomy to live and work your way
  • Optional access to shared working space at your local WeWork or equivalent
  • Contract or full time employment opportunities including all local statutory benefits
  • Fully transparent and collaborative team culture
  • Funding for personal skills development
  • Help define the future of Maple and be part of the vision to expand the digital economy
If you subscribe to the values of Maple – Personal Ownership, Focused Execution, User Prioritisation, Innovative Mindset – and want to be part of a collaborative culture focused on bringing Global Finance into the future, then we want to hear from you!
We look forward to receiving your application and will be in touch after having a chance to review.
In the meantime, here are some links to more information about Maple: